Frequently Asked Questions
Everything you need to know about Synapse. Can't find what you're looking for? Feel free to reach out!
Synapse allows you to upload files from any device and save or share those files instantly using a unique link. Simply drag and drop your files, get a unique link, and with that link you can download your files. No sign-up required!
Files are automatically stored for 7 days from the time of upload. After 7 days, files are permanently deleted from our servers to ensure your privacy and optimize storage.
Each file can be up to 200MB in size. You can upload between 1 to 5 files per upload session, making it easy to share multiple files at once.
No! Synapse is designed for quick, anonymous file sharing. Simply upload your files and save the unique link - no registration, no login, no hassle.
You can upload most common file types including images (JPG, PNG, GIF), documents (PDF, DOCX, XLSX), archives (ZIP, RAR), videos, audio files, and more. If you encounter an issue with a specific file type, please let us know!
Yes! All files are stored securely with encryption. Download links expire after 7 days, and files are automatically deleted. We don't track who uploads or downloads files, ensuring your privacy.
Yes! You can upload up to 5 files in a single upload session. All files will be grouped under one unique shareable link, making it convenient to share multiple files.
Currently, files automatically expire after 7 days. Once you save a link, the files remain accessible until expiration. We're working on adding early deletion features in future updates.
Yes! Images and PDFs can be previewed directly in your browser before downloading. This helps you verify the content without having to download the file first.
If an upload fails, check your internet connection and ensure your files meet the size requirements (max 200MB per file, 5 files max). If issues persist, try refreshing the page or using a different browser.
Yes! Synapse is completely free to use with no hidden costs. We believe in providing accessible file sharing for everyone.
Absolutely! Synapse is fully responsive and works seamlessly on smartphones, tablets, and desktop computers. Upload and download files from any device with a browser.
Download links are unique and generated using a combination of words with over 7.3+ billion combinations, making them virtually impossible to guess. Links automatically expire after 7 days for added security.
Synapse works on all modern browsers including Chrome, Firefox, Safari, Edge, and mobile browsers.
Unfortunately, we don't store upload history or provide a way to retrieve lost links for privacy reasons. Make sure to save your shareable link immediately after uploading.
No, Synapse preserves your original files without any compression or modification. What you upload is exactly what gets downloaded.